For a list of Frequently Asked Questions, please visit our FAQ page.
Getting you the right fit is important to us. Please see below on the full return and exchange policy.
Exchanges are based on available stocks and design. Please allow 2 weeks of processing after we receive the shoes back at our warehouse. We offer free standard domestic shipping to send the second pair to you, but do not cover the shipping back to our warehouse. International shipping fees and duties that may be imposed by your country are borne by customers.
Unless specified in the listing, you may return new, unworn shoes in their original packaging within 30 days of purchase for exchange or a full refund. This means the shoes must be received by us within 30 days after purchase. Shoes must be in their original condition and packaging with no signs of wear. We advise our customers to try on shoes on carpeted areas to prevent scuffing. If the shoes are returned with scuff marks, signs of wear, toe marks, scuffed soles, we will not be able to process the return / exchange. Customers are responsible for all exchange and return postage fees. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). All custom items are final sale. Some items are final sale and eligible for exchange only. These items are identified in the product listings. Items offered at 20% or more discount are final. Returns of 3 or more items are subject to a restocking fee of $18/pair. Purchases made using our store gift card / gift certificates are only eligible for exchange of equal value. By making a purchase, you agree to abide to our store policies.
You should expect to receive your refund within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us at firstname.lastname@example.org to start your return process. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Depending on your countries, some packages may be subjected to additional customs fees which the buyers are responsible for. Please be reminded we are not responsible for any additional customs charges that your package may be subjected to. Therefore, we encourage you to check your country's import fees regulations. The shipping charges of your purchase only cover the postage cost; IT DOES NOT COVER ANY ADDITIONAL CUSTOMS DUTY. We do not mark our items as gifts unless if they are gifts, so we kindly ask buyers not to request this from us