For a list of Frequently Asked Questions, please visit our FAQ page.
How much does shipping cost?
It's on us for orders within Malaysia! For international customers, it varies depending on the shipping availability. The available shipping options with their rates will appear during check-out. For international customers, please note that any custom fees or VAT imposed by your country will be additional and are the responsibility of the customers. You will receive a bill from your country's customs office when the package arrives in your country and before the package can be delivered to you.
Our shippers includes UPS, POS (national courier), GDEX, DHL, We know its a pricey wait and we will look into upgrading our delivery services.
How long does shipping usually take?
If you're located within Malaysia, given availability of stock as opposed to pre-order, you should be able to get your order within 2 weeks. For international orders, it typically takes 3-4 weeks to arrive. It all depends on your location and shipping choice. Please allow 2 weeks for the shoes to be assembled and QC'ed. The delivery time takes into affect after it leaves the warehouse.
How do I track my order?
You'll receive an email the minute your order is shipped with a tracking code. We'll also email you if there are any updates/changes to your order.
I received an email stating that my order has been delivered, but I have not receive it.
First, please track your package online to see the latest information. Second, check with your neighbor, receptionist desk, or where your packages may have been dropped off at. Next, please contact the carrier (i.e. your local national post office, UPS, etc) to inform them that you have not received the package.
For international customers, please check the tracking number provided to you via email to see if your package has been held at customs. You may need to pay custom fees or VAT imposed by your country on imported goods before the package can be delivered to you.
I received a notification of failed delivery attempt of my order.
In the case of failed attempt of delivery, please contact the carrier (i.e. your local national post office, UPS, or DHL) and arrange for a re-delivery. They will be able to further assist you. Please note that many of them will automatically attempt another delivery the next business day. Please track the package online to see its progression.
What should I do if I did not receive my order?
If you have not received your order after 4 weeks, please email us at firstname.lastname@example.org. For international customers, please check the tracking code provided to you via email to see if your package has been held at customs. You may need to pay custom fees or VAT imposed by your country on imported goods before the package can be delivered to you.
Customs and Import Duties:-
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.